Use Clare’s
Privacy Policy
effective date: may 30, 2023
The Clare Heath family of companies, including Xsrted ltd., Vanitis Ltd,. (collectively, “we,” “our,” or “us”), provides this Privacy Policy to describe how we collect, use, and share the information of individuals who visit or interact with our website clareheath.com, links to this Privacy Policy (collectively, the “Sites”).
information collection
When you use our Sites, you may voluntarily provide information about yourself, such as your name, address, email address, phone number, log-in information, marketing preferences, avatar, or other information you choose to provide. For example, we collect this information when you join our email list, create an account, subscribe to our services or publications, provide feedback, contact us, request marketing materials, or interact with us for any other purpose. We may also collect your mailing and billing information when you place an order with us or subscribe to our paid membership services.
We (and other entities) automatically collect information related to your interactions with us and our Sites, including browser type, IP address, pages visited and other activities on the Site, device type, and time and date of visit, and other information we collect through the use of cookies and similar technology. Please see the “Digital Advertising & Analytics” and “Cookies & Similar Technologies” sections of this Privacy Policy to learn more about the use of this information and the choices available to you.
Information Use
We may use your information for any lawful purpose, including the following:
- To fulfil your orders, including our paid membership subscriptions;
- To respond to your inquiries, including questions about order status;
- To operate and improve our products and services;
- To operate, personalise, and improve the Sites, including for analytics purposes;
- To send updates, promotions, and marketing materials that may be of interest to you;
- To comply with the law and to maintain the security of our Sites; or
- With your consent, or as otherwise disclosed at the time information is collected.
Information Sharing
We may share the information we collect with other parties, including the following:
- With third-party service providers who process information on our behalf, such as payment processors, data hosting services, and email service providers;
- With any affiliates or joint venture partners that we may have in the future;
- As part of an actual or potential corporate sale, merger, or acquisition, or other transfer of all or part of our assets, including as part of a bankruptcy proceeding;
- Pursuant to a subpoena, court order, governmental inquiry, or other legal process or as otherwise required by law, to protect our rights or the rights of third parties, or to protect the safety or security of any person or entity;
- With your consent or as otherwise disclosed at the time of information collection or sharing.
Digital Advertising & Analytics
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on behalf of us and others on non-affiliated platforms. Some of those ads may be personalised, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and devices. This type of advertising is known as interest-based advertising.
You may visit the DAA Webchoices tool at www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. If you delete your cookies or use a different browser or mobile device, you may need to renew your opt-out choices exercised through the DAA Webchoices tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests.
We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our Site, visit www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.
Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our Site may not function as intended.
Cookies & Similar Technologies
Our Sites use cookies and similar technologies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
The following cookies are used on our Sites:
- Strictly necessary cookies. These are cookies that are required for the operation of our Sites. They include, for example, cookies that enable you to log into secure areas of our Sites.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Sites. This helps us to improve the way our Sites work, for example, by ensuring that users are finding what they are looking for easily.
- Targeting and advertising cookies. These cookies record your visit to our Sites, the pages you have visited and the links you have followed. We will use this information to make our Sites and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies and similar technologies used on our Sites and the purposes for which they are used in the table below:
| Cookie/Technology | Name | Purpose |
|---|---|---|
| Google Analytics | _ga | This cookie enables us to: – Distinguish users and analyze use of our Sites. More Information: – Google’s Privacy Policy – Google Analytics Help pages |
| Rudder Stack | rl_anonymous_id rl_group_id rl_group_trait rl_page_init_referrer rl_page_init_referring_domain rl_session rl_trait Rll_user_id Tbf_rudder_anonymous_id tbf_rudder_user_id rs_ga rs_ga_NBEZPPDL | These cookies enable us to: – Estimate our audience size and usage pattern. – Store information about your preferences, and so allow us to customise our Sites and to provide you with offers that are targeted at your individual interests. – Share Site usage information with the third-party analytics platforms MixPanel and Google Analytics. |
| WordPress | wordpress_logged_in_f81ec2481f1edb4a0e7919d77c2f7c40 wordpress_sec_f81ec2481f1edb4a0e7919d77c2f7c40 wordpress_sec_f81ec2481f1edb4a0e7919d77c2f7c40 wordpress_test_cookie wp-settings-161331 wp-settings-time-161331 Tk_ai tbf_alerts_161331 tbf_gabby_logged_in vip-go-cb | These cookies enable us to: – Store information about your preferences, and so allow us to customise our Sites and to provide you with offers that are targeted at your individual interests. – Recognize you when you return to our Sites. – Allow you to use our Sites in a way that makes your browsing experience more convenient. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim. |
| WooCommerce | woocommerce_cart_hash woocommerce_items_in_cart wp_woocommerce_session_f81ec2481f1edb4a0e7919d77c2f7c40 | These cookies enable us to: – Store items in an electronic shopping basket between visits. |
| Sourcebuster | sbjs_current sbjs_current_add sbjs_first sbjs_first_add sbjs_migrations sbjs_session sbjs_udata | These cookies enable us to: – Defines the sources of visitors to a Site and stores the user’s actions on the Site. This is used to track the source of sales. |
| ZenDesk | zlcmid | This cookie enables us to: – Save a user’s chat preferences to the live chat persists between page loads. |
| _fbp | This cookie enables us to: – Display customised ads on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. loads. | |
| Cloudflare | cf_clearance | This cookie enables us to: -Block spam entries to the various forms on the website. The cookie stores whether a user is a real person or bot. |
| LightBox/DiGiOh | TiPMix X-ms-routing-name _cfuvid | This cookies enables us to: -Show users promotional pop ups of offers and services they may be interested in. |
You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our Site.
Except for strictly necessary cookies, all cookies will expire after one year.
Third-Party Links & Tools
The Sites may provide links to third-party websites or apps. We do not control the privacy practices of those websites or apps, and they are not covered by this Privacy Policy. You should review the privacy policies of other websites or apps that you use to learn about their data practices.
The Sites also include integrated tools or “plug-ins” offered by third parties. If you use these tools to share personal information or you otherwise interact with these features on the Sites, those companies may collect information about you and may use and share such information in accordance with your account settings, including by sharing such information with the general public.
Your interactions with third-party companies and your use of their features are governed by the privacy policies of the companies that provide those features. We encourage you to carefully read the privacy policies of any accounts you create and use.
International Visitors
This section applies to individuals from the United States, European Economic Area (“EEA”), and Switzerland. Sometimes, we process personal information with your consent. On other occasions, we may process personal information when necessary to fulfil a contract or where required to do this by law. We may also process personal information when it is in our legitimate interests to do this (e.g., for customer service or for safety and security purposes) and when these interests are not overridden by your data protection rights.
Our sharing of your personal information may involve transferring your data outside the EEA, UK, and/or Switzerland. Those countries may not have the same data protection laws as the country in which you provided the data. When we transfer your data to other countries, we will protect the data as described in this Privacy Policy and comply with applicable legal requirements relating to the transfer of data to countries outside the EEA, UK, and Switzerland.
You have a right to the following:
- To request access to the personal information we hold about you;
- To request that we rectify or erase your personal information;
- To request that we restrict or block the processing of your personal information;
- Under certain circumstances, to receive personal information about you that we store and transmit to another without hindrance from us, including requesting that we provide your personal information directly to another, i.e., a right to data portability; and
- Where we previously obtained your consent, to withdraw consent to processing your personal information.
To exercise these rights or ask questions about our privacy practices, contact us at clare@clareheath.com. Please be aware that we may be unable to afford these rights to you under certain circumstances, such as if we are legally prevented from doing so.
Additionally, you have the right to lodge a complaint against us. To do so, contact the supervisory authority in your country of residence.
UK Privacy Rights
United Kingdom residents have certain rights under state privacy laws with respect to personal information we collect. If you are a resident of the UK, this section of the Privacy Policy contains disclosures required by law and explains rights that may be available to you.
Personal Information We Collect and Disclose. We collect and disclose, and within the preceding 12 months we have collected and disclosed, the following categories of personal information:
- Personal and online identifiers (such as first and last name, address, email address, phone number, username, avatar, or unique online identifiers);
- Customer records (such as bank account number, credit card number, debit card number, or any other financial information);
- Commercial or transactions information (such as records of products or services purchased, obtained, or considered);
- Internet or other electronic network activity information (such as browsing history, search history, interactions with a website, email, application, or advertisement);
- Coarse geolocation information;
- Inferences drawn from the above information about your predicted characteristics and preferences; and
- Other information about you that is linked to the personal information above.
We share personal information for interest-based advertising purposes but do not otherwise engage in “sales” of personal information as defined by state laws. Additionally, we do not knowingly sell or share personal information of individuals under 16.
We may share all categories of personal information above, except customer records, with social networks and advertising companies and networks for interest-based advertising.
Categories of Sources. We collect personal information from the following categories of sources:
- You;
- Affiliates or joint venture partners;
- Service providers;
- Data analytics providers;
- Social networks; and
- Advertising companies and networks.
Our Purposes for Processing Personal Information. We use and disclose the personal information we collect for our commercial and business purposes, as further described above in the “Information Use” section of this Privacy Policy.
We may use and share aggregated and deidentified information to the extent permitted by applicable law. When we use deidentified information, we maintain and use the information in deidentified form and do not attempt to reidentify it, except to check whether our deidentification processes satisfy the requirements of applicable law.
Recipients of Personal Information. We disclose the categories of personal information designated above to the categories of third parties listed below for business purposes:
- Affiliates or joint venture partners;;
- Service providers;
- Data analytics providers;
- Social networks;
- Advertising companies and networks; and
- Government entities or other third parties if required by law or legal process.
Your Rights. UK residents rights with respect to the personal information we collect. You may be able exercise the following rights regarding personal information, subject to certain exceptions and limitations:
- The right to confirm whether we are processing personal information about you.
- The right to know the categories and specific pieces of personal information we collect, use, disclose, and sell about you; the categories of sources from which we collected personal information about you; our purposes for collecting or selling personal information about you; the categories of personal information about you that we have sold or disclosed for a business purpose; and the categories of third parties with which we have shared personal information.
- Depending on your state, the right to receive a portable and readily usable copy of the personal information we have collected about you, to the extent feasible.
- The right to correct inaccuracies in the personal information we have collected about you.
- The right to request that we delete the personal information we have collected about you.
- The right to opt out of the sharing of personal information for interest-based advertising. Please note that if you opt out of certain practices, we may be unable to provide you with some services.
- The right not to receive discriminatory treatment for the exercise of the above privacy rights.
To exercise any of the above rights, please contact us at clare@clareheath.com and submit the required verifying information, as further described below.
Additionally, for United Kingdom residents, if you have submitted a request that you believe we have not reasonably fulfilled, you may contact us to appeal our decision by sending an email with the subject line “Appeal” to clare@clareheath.com.
Verification Process and Required Information: Note that we may need to request additional information from you to verify your identity or understand the scope of your request. You will not be required to create an account with us to submit a request or have it fulfilled. We will require you to provide, at a minimum, your name, email address, and phone number.
Authorised Agent: Depending on your residence, you may also designate an authorised agent to make requests on your behalf by designating such an agent in writing or through a power of attorney. We will require the agent to provide us with proof that you have authorised the agent to make requests on your behalf prior to accepting requests from the agent.
UK Privacy Rights
We will process and store your information only for our legitimate business purposes, or as required by law.
Your Choices
To opt out of our email marketing, you can use the link provided at the bottom of each marketing message. You may also send an unsubscribe request to clare@clareheath.com. If you opt out of our email marketing, we will still send you messages related to our transactions and relationship with you, such as order confirmations.
Changes to our Privacy Policy
If our information practices change, we will post these changes on this page. We encourage you to visit this page periodically to learn of any updates.
Contact
If you have questions, comments, or concerns about this privacy policy, please contact us by email at support@gabbybernstein.com or by mail at: